24/7 Guest & Owner Support
Local Reservation & Housekeeping Teams
Marketing & Revenue Management Expertise
Real-time Digital Owners Portal
True Key Vacations manages the end-to-end rental process on your behalf – you will know that it’s being done right by a professional vacation rental management company by being well-promoted, well taken care of, providing enjoyment to others and generating revenue all at the same time.
Our expert team operates a reservations department, fully-equipped maintenance department, housekeeping department and a team of guest service agents eager to assist owners and guests alike. Whether it’s a burnt-out light, an after-hours noise complaint or assistance with arranging ﬂowers for a special occasion, the True Key Vacations team is there to help.
What We Do For You
- Professional real estate photography
- Custom listing copywriting
- Rate research and revenue management
- Online booking setup
- Digital guest guidebooks
- Listing management
- Staging and design services
- Owner communications
- Guest reservation team
- Payment processing
- Emergency support line
- Cleaning and professional laundry processing
- Concierge services
- Welcome gift for guests
- Listings on top vacation rental sites
- Direct booking site with no additional commissions
- Digital and social media ad campaigns
- Email database marketing
- Local chamber and DMO relationships
- Analytics and reporting
FREQUENTLY ASKED QUESTIONS FOR OWNERS
How does it work?
We manage the entire rental process from start to finish. It begins with our team matching guests to your vacation rental and corresponding to any inquiries. We take care of all payments, directions, additional information and even provide a 24/7 emergency line for guests.
How often can I use my vacation property?
Our team will provide you with a digital Owner Portal for you to reserve the dates that you wish to use your vacation property. Once you have selected all the dates that you are intending to use, we go to work to rent out the rest. The more weeks you make available during peak periods, the more profitable rentals you will receive.
What do I need to provide?
Our team will go through a full list of inventory that is required in order to have satisfied vacationers and management services. Your property will need to be equipped with enough cooking utensils, plates, glassware, etc. for the maximum capacity of your vacation rental along with all the basic appliances. In addition, all properties are required to have functioning internet, at least one television and washer/dryer. True Key Vacations also requires adequate safety supplies to be accessible within the rental, and clearly marked. These include fire extinguishers, functioning fire alarms, first aid kit and flashlights for potential power outages. Optional inclusions which may make your property more coveted are; water toys, bicycles, games/puzzles, additional televisions and streaming app capabilities, pool tables, volleyball equipment, etc. These items will help ensure your property is rented more frequently and attracts loyal guests who return again and again.
Why choose True Key Vacations?
True Key Vacations is part of the True Key Hotels & Resorts collection, we are an established property management company that consistently delivers exceptional vacation experiences. We work hard to earn the loyalty of every customer and provide our owners with industry-leading returns, service, assistance and an extraordinary attention to detail.
What is True Key Vacations Pet Policy?
It is up to you as a homeowner if you would like pets or no pets allowed in your vacation property. If you’d like to allow pets, we mark your listing as ‘pet friendly’ and charge additional fees to the guest. If a pet is found to be in any non-pet-friendly home, a fine will be charged to the guest’s credit card.
What are your fees?
True Key Vacations has a base commission fee based on room revenue. There are no extra fees for onboarding, starting up, or ongoing service. We do offer some additional services for a fee including staging and design as well as maintenance and groundskeeping services. Please contact us to find out about our fee structure and what we can do for you.
Sign-up Process with True Key Vacations
Contact us and tell us about your property. We will get back to you with a comprehensive rental management overview.
We will setup a rental management agreement for your home and our team of experts will go through the agreement with you before signing.
Once the agreement is signed, we schedule a photo shoot of your property and start developing your online listings.
Your vacation home goes live on the True Key Vacations website along with the top online booking sites. We then get to work taking reservations and earning you revenue!